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Did a factory reset on nest system now the points aren’t discoverable when trying to read them

Annieluciaf
Community Member

I did a factory reset on my google mesh mesh system, I’ve read Des the router, but the points are pulsing yellow and don’t show when I try to re-add them to the system 

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

I'm assuming it's a slow pulsing yellow? Check the connections between your modem and your router or primary Wifi point. You might need to unplug and plug in each device again.

If your router or primary point is working fine, try restarting your points in the Home app. If that doesn’t fix the issue, factory reset your points and set them up again.

There's more guidance on this here:
Fix your Google Nest Wifi or Google Wifi network - Google Nest Help