Doorbel google

[yvonnevh]

Ik heb een bedrade Google deurbel was via nest continue video ..nu overgezet naar Google Home ..neemt alleen gebeurtenissen op verder niets.

Heb nest aware abbonement 

Wil 24.7

video en niet alleen de gebeurtenissen

[MplsCustomer]

@yvonnevh 

If you go to your doorbell in the Google Home app and go to Settings | Video History, is "Continuous and event video history" checked?

We have NOT transferred any of our 1st gen Google Nest doorbells, but that's the setting we see for our 2nd gen battery camera.

[ByronP]

Hi yvonnevh,

Thank you for posting in the community. I understand you're having trouble accessing your continuous video recording for your Nest Doorbell Wired following the migration. It sounds like you’re only seeing event history, even though you have an active Google Home Premium Subscription (Formerly called Nest Aware). I know how frustrating it can be, and I appreciate the help and insights, @MplsCustomer. Don’t worry, I’m here to help.

To provide the best assistance, please confirm the following:

• Which model of Nest Doorbell do you have? (Here is a helpful article to check technical specs for Nest Doorbells).
• What is the current LED status light for your Nest Doorbell?
• What specific Google Home Premium (formerly Nest Aware) subscription plan do you currently have, such as Standard or Advanced?
• Could you confirm the current settings previously provided in the Google Home app? Please check if the "Video Recording" or "Continuous Recording" option is enabled.

Please keep me posted on your findings.

Regards,

Byron