02-06-2023 05:13 PM
I have the simply safe doorbell. I recently got fiber Internet, and it’s on the 5G and my doorbell will only work on the 2.4. How do I access my Google nest whatever they are to allow my doorbell to connect to the 2.4. I was told I have access to both levels. I just don’t know what to do. I am not computer or Internet savvy at all. Thanks.
02-11-2023 12:05 PM
Hi Jo60,
Thanks for posting here in the Google Nest Community.
The first thing you need to do is remove your doorbell from the Google Home app then relink once the network is changed on your Simplisafe doorbell. It is best to contact Simplisafe support for better assistance on how to configure their products.
Below are instructions on how to unlink and relink a third party device from your Google Home app.
Unlink:
Relink:
Hope this helps.
Thanks,
Juni
02-06-2023 05:40 PM
I have the simply safe doorbell. I recently got fiber Internet, and it’s on the 5G and my doorbell will only work on the 2.4. How do I access my Google nest whatever they are to allow my doorbell to connect to the 2.4. I was told I have access to both levels. I just don’t know what to do. I am not computer or Internet savvy at all. Thanks.
02-11-2023 12:09 PM
Hi Jo60,
Thanks for reaching out again, It seems like you created another thread. I'll merge this thread with that one so we can effectively. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.
Regards,
Juni
02-14-2023 12:28 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
Juni
02-15-2023 01:44 PM
Hi there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni