Doorbell won’t hook to internet

[Jo60]

I have the simply safe doorbell. I recently got fiber Internet, and it’s on the 5G and my doorbell will only work on the 2.4. How do I access my Google nest whatever they are to allow my doorbell to connect to the 2.4. I was told I have access to both levels. I just don’t know what to do. I am not computer or Internet savvy at all. Thanks. 

[Juni]

Hi Jo60,
 

Thanks for posting here in the Google Nest Community.
 

The first thing you need to do is remove your doorbell  from the Google Home app then relink once the network is changed on your Simplisafe doorbell. It is best to contact Simplisafe support for better assistance on how to configure their products.

Below are instructions on how to unlink and relink a third party device from your Google Home app.
 

Unlink:

1. Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app .
3. Tap account ( yourinitial or your profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
5. Select Assistant Settings Home Control.
6. Under Linked services, tap the home automation partner Unlink account Unlink.

Relink:

1. Make sure your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app .
3. Tap account (your initial or your profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
5. Select Assistant Settings Home Control.
6. Tap the Search box, type the name of the Home Automation partner then link the account.
   Note: If the home automation account is listed under Linked Services, tap “Reconnect account” then follow the on-screen instructions.

Hope this helps.

Thanks,

Juni

[Jo60]

I have the simply safe doorbell. I recently got fiber Internet, and it’s on the 5G and my doorbell will only work on the 2.4. How do I access my Google nest whatever they are to allow my doorbell to connect to the 2.4. I was told I have access to both levels. I just don’t know what to do. I am not computer or Internet savvy at all. Thanks. 

[Juni]

Hi Jo60,

Thanks for reaching out again,  It seems like you created another thread. I'll merge this thread with that one so we can effectively. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Regards,

Juni

[Juni]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni