Drive times no longer working

[Hgodfrey3]

Does anyone know why Google home will no longer tell you how long it takes to drive to a certain place? I've always asked how long it will take me to get to places so I can plan my drive but now it tells me that it cannot give me directions. Obviously I'm not asking for directions, just drive time

[tajennifer]

Hi Hgodfrey3,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google Home device, which is no longer giving you the drive time to a certain place. I understand how difficult it can be when things don't work as expected. But don't worry; help is here. I just need to ask for some information to provide the best solution.

• What is the exact Google Home speaker or display that you have? You can check the "Google Nest speakers and displays" article to find out.
• How long did the device work as intended before experiencing this symptom?
• When was the device purchased?
• How often does the problem occur?
• What was the exact command or question that you used?
• What kind of environment is the device in? For example, is it noisy, normal, or quiet?
• Where is the device placed?
• Does the same issue occur when others are speaking to the device?

Please keep me posted.

Best regards,

Jenny