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Eliminar dispositivo

Ferlaruelo
Community Member

No soy capaz a  encontrar información en la Red.

Como se elimina un dispositivo antiguo de la lista de dispositivos de Google home?

Me sale fuera de conexión y al entrar en el solo me deja eliminar smartlife...pero tod o smartlife no solo ese dispositivo.

Gracias y saludos para todos.

 

1 REPLY 1

EduardoN
Community Specialist
Community Specialist

Hi @Ferlaruelo,

 

Thank you very much for contacting the community! I understand the issue you are experiencing with your Smart Life device. You want to remove a specific old device from the Google Home app, but when you attempt this, it only allows you to unlink Smart Life entirely. Don't worry, I am here to help you!

I would like to ask you a few questions so I can provide you with more information on how to remove individual devices:

  • What is the make and model of your phone?
  • What is the version of the Google Home app?
  • What is the software version of your phone?
  • Does the device you are trying to remove from the Google Home app also appear in the Smart Life app? If so, have you tried deleting it there as well?

Please feel free to share any additional details you think might be relevant.


Best regards,
Eduardo