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Email for free replacement of thermostat: Legitimate?

johndunn5
Community Member

Hi
I received an email I am not sure if it is a legitimate email/offer. it Only has a phone number, no link to any sort of online form at a google domain. it has links back to google, but those could be just added. I don't want to just tell somebody the any information about my thermostat if that could potentially give them access to my home network.

the email reads as the following:


"We've identified an issue with your new Nest Thermostat and its ability to draw power from your heating or cooling system. Unfortunately, the issue cannot be fixed on your device, but we’d like to replace your thermostat for free. It's the least we can do for the inconvenience.

To receive your free replacement, please contact our customer support team at 1 (855) 469-6378. When speaking with support, please provide the thermostat's 14-character serial number that can be found on the bottom of the device above the QR code.

We apologize again for this inconvenience and look forward to helping you.
- The Google Nest team "

 

Please advise if this is something real, and that i should do

 

 

4 REPLIES 4

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Where are you located?

Google Nest did recently send out an email to its UK/Europe customers about a problem with the Nest Learning Thermostat Heatlink.

janthadeus
Community Specialist
Community Specialist

Hey folks,
 

Checking in should you still have further questions here. Let us know by replying to this thread.

 

Thanks for your help, Patrick_Caezza.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi johndunn5,

 

How's it going? Still need our help?

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT