Erratic Google Nest Screen

[Aparna]

My google nest bought around 3 years ago has started showing a black line at the left corner and erratic opaque colours on the screen. Looking for a screen replacement/repair whichever possible.

[LovelyM]

Hello Aparna, 

Thanks for posting here in the Community forum. We'd love to help.

A few things: when did the Google Nest display start to show a black line? Was the device dropped or knocked over? Have you tried any troubleshooting steps to fix this?

Let's go ahead and factory reset your Google Nest Hub, then set it up again. If the screen issue remains, provide us with a photo of the device's display screen so we can look into this further. 

I look forward to your response. 

Kind regards,
Lovely

[Azarco]

Hey there,

It's us again. How's it going with your Nest Hub? Did resetting your display works?

Best,

Alex

[Aparna]

Hi Azarco, no it doesn't help 

[Muddi]

Hey Aparna,

Chiming in, could you tell us when and where you purchased your Nest Hub?

Cheers,

Muddi

[Aparna]

Hi Muddi,

I got it as a gift in January, 2020. It was bought from a Croma outlet in Mumbai, India. 

[Princesss]

Hi Aparna,

We're sorry for the late response. Google Nest display's warranty is only 1 year from the date of purchase. You might want to check more of it on this link: https://goo.gle/3ggctR7

Best,

Princess

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[Aparna]

I understand that it's not under warranty anymore but any place I can show it or get it repaired from?

[Princesss]

Hi Aparna,

I'm afraid there's no authorized repair center for damaged Google Nest displays. However, you might want to check local repair centers on your area to see if they offer such service.

Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best,

Princess

[Aparna]

Hi Lovely, 

Thank you for your reply. The side black line as well as discoloration of screen is happening since the past 3 - 4 months. The device did not fall down nor did it suffer any physical damage. 

I also did try factory reset to no help. 

I am attaching the pictures. Please guide further.