G Nest Cam with floodlight (wired)

[TMoDevices]

The Camera with floodlight worked for about a month. A few days ago the Google Home app did not show the camera features nor could the flood light be controlled. I read posts from others and performed Soft restarts, Hard restarts, Factory Restarts, Disconnect modem, Disconnect Router, Ensure WiFi is operating, Moving moden and router closer to wired device, Removing devices from google home, re-adding devices to google home (adding problem device first and last), and Creating a new home.

None of these techniques to connect the device to network was successful. There is an issue that needs to be addressed.

Who is responsible for addressing this matter?

How do I contact role to address this issue?

How is this 

[janthadeus]

Hi TMoDevices,

We’re sorry to hear that you can’t reconnect your Nest Camera with Floodlight to your Google Home app. We also appreciate your efforts here. Let’s get this sorted — a few questions: what’s the status light of your Nest camera? How far is the camera from the router? Do you have an Android or iPhone? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? 

Here are some troubleshooting steps to try:
 

• Close all the apps running in the background of your phone, reopen the Google Home app then try adding your Nest camera again.
• Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
• Restart your mobile device. Turn it off, wait for 60 seconds then turn it on.
• Bring your phone closer to your camera within 10 to 12 inches during pairing setup.
• Put the mobile device or tablet on Airplane mode, then turn on Bluetooth and WiFi.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT