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GE Cync bulbs will not complete Google Home setup

jonhaye
Community Member

When I try to add a new device. My Smart bulbs are found. I select room and then enter a name for the bulb. At this point Google home app (on Android) starts connecting. After 3-4 seconds, Google Home App gives error "Something is wrong". I hit "try again" and it will not progress in setup.   Go back to add device  and now the bulbs are not found. If I reset the bulbs, they show up again, but cannot finish set up

1 REPLY 1

jonhaye
Community Member

Solved. Need to locate bulb closer to a google Assistant. Used lamp to set up near assistant, then moved bulb to permanent light😁