Geeni saying it cant be reached

[Jrod8933]

It says geeni is unavailable then it shows them in the Google home online then when I click on it turns it on the it goes to unavailable.Then Google nest says unavailable I have already unlinked and relinked geeni and it still.doing it. This is getting annoying it works for a few weeks then it does the same thing all over again. Please fix issue 

[LovelyM]

Hey Jrod8933,

Thanks for visiting the Community.

Kindly try renaming the Geeni smart devices in the Geeni app. Once done, link it back to the Google Home app and ask your Google Home device, "Hey Google, sync my devices."

Let me know how it goes.

Regards, 
Lovely

[LovelyM]

Hello Jrod8933, 

Chiming in — how's it going? Still need our help?

Best, 
Lovely

[Jrod8933]

It disconnects then hours go by and they reconnect by themselves 

[Muddi]

Hi Jrod8933,

Chiming in, looks like an issue with the connection between the two apps. To confirm, have you tried the steps provided by @LovelyM?

Cheers,

Muddi

[Muddi]

Hey Jrod8933,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Muddi]

Hi there,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi