Geeni will not connect

[Cecistar]

Yesterday all my geeni products stop being seen by Google. In the Geeni app all devices respond as they should but within Google home it refuses to connect. I've removed everything. Uninstaller reinstalled, cleared caches. Nothing works. 

[volfaninaf]

I had that issue but resolved it by changing my password in Geeni. Unlinked the account in Home and then linked account again. Hope this helps. 

[LovelyM]

Hello everyone, 

Thanks for providing helpful tips, @volfaninaf.

@Cecistar, I want to check if you've tried the steps that work for volfaninaf. Don't hesitate to let me know if you still need additional help.

Cheers, 
Lovely

[Cecistar]

It did not help. I had to basically remove all the geenie products from Google and geenie and then add them back. As I have a dozen variations lights and plugs it was quite the hassle. 

[LovelyM]

Hi Cecistar, 

Thanks for the update and I'm sorry for this experience. We'll take your work as feedback so we can provide a much simpler solution in the future. Are the Geeni devices working with Google Home now after getting them removed and re-added?

Best, 
Lovely

[LovelyM]

Hey Cecistar, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Thanks, 
Lovely

[LovelyM]

Hello again Cecistar, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Kind regards, 
Lovely