Google Nest Community

ecloughly · ‎10-30-2021

I just bought Sylvania Smart+ WiFi lightbulbs. I got them linked to the Google Home app fine. The purpose I bought them for is to use the Gentle Wake feature. Unfortunately when I tell Google Assistant, "Turn on Gentle Wake Up in Master Bedroom," the response I get is, "Sorry, Gentle Wake Up doesn't work with alarms set on your phone yet. Instead, you can use a Google Home device or smart display." I do not have any other Google Home devices other than my phone. I am using a Google Pixel 4a. Can anyone help me set this feature up?

I don't see it available in Routines, either. First, I can't set a routine to a specific time. And second, it will only turn the lights on or off, not gradually brighten.

GarrettDS · ‎11-02-2021

Hey there,

Sorry to hear about the issues you're having with Gentle Wake, I know it can be confusing, but I'm happy to help.

I was able to find an article that will help you with learning and setting up these settings with your devices.

Please let me know if you have any further questions.

Best regards,

Garrett DS

ecloughly · ‎11-02-2021

Hi, Garrett.

I have already read that page, and it does not provide any insight into why I can't use the feature on my phone alarms. Currently, I have decided to spend the money to buy the Google Nest Mini to try my hand with that.

GarrettDS · ‎11-04-2021

Hey there,
I apologize, I understand what you're asking now and unfortunately that is not a feature that works with Gentle Wake currently. I appreciate you taking your time to let us know about a feature that you would like to see. Feedback like this helps us constantly improve our products and services by knowing what we are doing right and what we can work on.

Don't hesitate to reach out if you have any more questions, comments, or concerns.

Best regards,
Garrett DS

GarrettDS · ‎11-08-2021

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

ecloughly · ‎11-08-2021

I did. Thanks.

GarrettDS · ‎11-09-2021

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS