Google Assistant voice not working for lights/switches Google Home App is (Routines do work too)

[NotAUsername]

I have Google Assistant setup and linked to my local Home Assistant lights and devices, this has been working for well over a year without an issues but a few weeks ago Google Assistant (via a Google Mini speaker AND my Android phone) stopped responding to light/switch commands. E.g. “Turn on the Kitchen Lights” will return a response like “Sorry, it looks like 8 Lights aren’t available right now”. This is the same for individual lights or any other device/room.

What is very strange is that the buttons work in the Google Home app toggling the buttons both on and off my home WiFi. Also i have found that Routines do work. For example i have a “Boil the Kettle” routine that i have setup to turn on the kettle switch - this works without an error. If i say “Turn on the Kettle Switch” then this responds with the same “Sorry, it looks like the Kettle Switch isn’t available right now”. It is the same device that is activated.

I have tested this again by adding a new routine e.g. “Light up the food room” to turn on all the kitchen lights and this works but "Turn on the Kitchen Lights fails"

When i get the error i can see nothing in my Nginx reverse proxy logs so Google doesn’t seem to be even attempting to connect to the lights. I have also checked the Google Console Logs for the Home Assistant action and nothing for the failed attempts but working attempts all appear as normal.

I have removed the integration and re-added it, created new homes and deleted the old one but nothing has worked. My wife who is linked to the same home doesn't have an issue. It is just my account.

I feel like someone needs to hit a reset switch to make Google forget all my previous and existing devices and just deal with the ones that are currently active.

[Juni]

Hi NotAUsername,

Thanks for posting and for being a step ahead of us. 
 

I’m sorry for the trouble this has caused you, let me help you out. Try this, unlink the devices again then remove them directly to your Google account then relink them again using your Google Home app. 

Check these helpful links.

https://goo.gle/2UN4axN

https://goo.gle/36PBnwO

Let me know how it goes.

Thanks,

Juni

[NotAUsername]

Hi Juni,

I have done this but unfortunately the same thing happens. I tried creating a whole new home and also setup a new Home Assistant integration after having removed the old one from my account previously and this all failed.

Following the unlinking steps above and also unlinking in the Home app results in the same issue. If I use Google Assistant voice commands the devices are said to be unavailable. However using the Home app works fine.

Thanks,

Richard 

[Juni]

Hi there,

Thanks for the response. Do you have other third party devices linked to your Google Home app? If so, are they working fine? Try to use another Google account and see if it will make a difference.

Looking forward for your response. 

Regards,

Juni

[NotAUsername]

No other 3rd party integrations.

My wife's account works fine and she can control the devices as expected. She is a second account linked to the same home.

This is just my account and it needs to be  reset to fully with regards to voice commands.

[Dan_A]

Hi folks,

@Juni, thanks for the help,

@NotAUsername, it would seem we need to retrain your voice since everything’s working when your wife controls it. Try the steps below and tell me how it goes. 

1. Open the Google Home app .
2. Tap Home Settings Google Assistant Voice Match Other devices.
   • If you have more than one home, tap the home you want to add Voice Match to.
3. Tap Get started follow the in-app steps.
   • Note: To turn on Voice Match automatically for new devices in the same home, turn on “Automatically enable on future devices.”

Best,

Dan

[NotAUsername]

Hi Dan,

I will give it a go but this isn't the issue, as I've mentioned Routines still work and my voice is recognised. 

I can set timers, alarms and also add things to my Keep notes .

I just can't control any devices directly, Google isn't sending the requests to the application.

Thanks,

Richard 

[NotAUsername]

I have tried this, still the same issue.

I can't control devices from assistant 'device is not available right now' error but routines work and I can control the devices from the Home app.

[Azarco]

Hey NotAUsername,

Understood. Could you try going to this page if you can see your services? If so, try unlinking them on the same page. If possible, try resetting one of your speakers.

Keep us posted.

Best,
Alex

[NotAUsername]

This is the same page that @Juni  sent me to and I have unlinked and re-linked the integration.

This impacts my phone as well and my Google Mini speaker so resetting the speaker will have no impact.

[Dan_A]

Hello again,

Doing the factory reset will revert your devices back to its default and original settings. It’s like starting anew. If you could, please open the link and follow the steps.
 

If it’s good with you, why don’t we unlink your wife’s account from your apps, leaving only your account. That way we can verify if we’re dealing with some account concerns or not. Since your devices are working individually, routines are working and giving basic commands are working, we need to make sure we narrow things down to find the best solution.

Note: the partner themselves manages the URL portal used to link partners in the Google Home app. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake