11-11-2022 04:13 AM
Hello, I've been running my new Google Nest Doorbell (Battery) for a year now and it's been fine. recently I changed my router over to Google Mesh WiFi (which works great) When I tried to reconnect the doorbell it fails after saying connecting to joining device.
I have already tried resetting the doorbell and the wifi but have had no success.
11-15-2022 07:00 AM
Thanks for posting here in the Google Nest Community.
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: how far is the camera from the router? Can the doorbell find other Wi-Fi networks? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
Check this helpful link.
Keep me posted.
11-18-2022 07:36 AM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
11-18-2022 09:54 AM
Hi team, sorry factory rest sorted the problem. Many thanks
11-18-2022 10:10 AM
I’m glad your issue is resolved now. I’ll keep this thread open for 1 more day. If you need further help, let me know.