Google Home Camera's Change In ISP

[DeanGilgrist]

HI folks,

  I have recently changed my internet provider (which means I have also changed SSID on my WIFI). My Nest camera's are all setup on the old wifi which is now gone. I have removed the camera's from google home and tried re-adding them using the QR codes. While connecting to each of them (I have 3 camera's and 1 doorbell) I am getting the error message, "Try Moving Closer". I think the camera's will not connect as they are on the old WIFI SSID. Can anyone help me reset these? I have tried the factory reset on the doorbell but it will not help.

Regards

Dean

[MplsCustomer · Accepted solution]

@DeanGilgrist 

Changing Wi-Fi settings on Google Nest cameras and doorbells is a hassle. That's why they recommend using the same network name (SSID) and password used on your old router/modem. That's what we did with a new router/modem a year ago, and didn't have to update any of our Google Nest devices.

If you can't do that, then their process is to remove the devices from the Google Nest app or Google Home app, do a factory reset, and then reinstall.

https://support.google.com/googlenest/answer/9223711

[DeanGilgrist]

Thanks for the advice,

  Yes seems it was the best course of action to factory reset them/ All sorted now. Persistence is the key.

Regards

[EmersonB]

Hey everyone,

@DeanGilgrist, thanks for posting here in the Community. It looks like your concern is now resolved. Please let us know if you have other questions or concerns, as I'll be locking this thread after 24 hours.

I appreciate the help, MplsCustomer.

Best,

Emerson