my home mini speaker is not connecting or can not be found by the home app. Usually the app shows any new product that needs to be connected or setup and it refuses to do it with this mini. I currently have 3 in my apt. This is the only one that doesn’t work. I’ve already
redownloaded the app
reset the mini (both ways that I’ve been able to find online)
changed the minis location to be closer to the router for setup
power cycled the mini.
I’ve done whatever fix I could find online and nothing is working. So my question is, can this be fixed, if not can I be l down to the Google store and replace it. It’s only about a month old.
Here are some alternative steps you can try. First make sure both Wi-Fi and Bluetooth are turned ON on your phone or tablet. Let's try these steps:
Thank you for your reply.
I have already factory reset the device a few times in an attempt to get it to work. Currently when looking at the wifi networks with any mobile device in this apt, none of them are for that Google mini speaker. I’ve reloaded the wifi settings and walked closer to the speaker as well and still nothing.
It was connected at some point. We had to change our Verizon router due to some issues with it. After the change we were able to connect all our our other speakers and Philips hue bulb except for this speaker. I bought it at the Google store in Chelsea NYC. I went there and exchange it for another device so as of now all is well. Maybe it was just a faulty device.