Google Home Won't Recognize 2nd August Lock

[kmc89]

 I have connected my August lock through the works with Google feature. Everything works great. I recently bought a second lock and tried to reconnect the account so Google could recognize the new device but it will not. I have tried completely unlinking and re linking with no success.  

[MplsCustomer]

@kmc89 

Google Nest is discontinuing support of "Works with Google" on Sept. 29, 2023. I don't know if that explains your issue.

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

kmc89, thanks for reaching out and for being a step ahead of us. SInce unlinking and relinking did not work, try to Reboot your Wi-Fi router and do the same thing to the 2nd August lock once the router is back up then attempt to relink it. 

Keep me posted,

Regards,

Juni

[kmc89]

Thanks, Juni.

No luck. I restarted the router and then unlinked/linked the August locks to google home but no change... 😞

[Juni]

Hi there,

Thanks for the additional details you’ve shared. Try to create a new home structure and move your devices there. Unlink August's locks to your current home, link them to the new one, and observe if both locks show up at the new home. Check out the steps below on how to create a new home structure:

1. Open the Google Home app .
2. Tap Settings Add.
3. Select Home.
4. Follow the steps.

Note: You can have up to 5 homes in your account.

Check out this link for more information.

Best,

Juni

[Alex_S]

Hi kmc89,

I wanted to check and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,
Alex

[kmc89 · Accepted solution]

😩I am embarrassed to admit, it was a setup error on my end with the August App, not the integration or linking....Thank you for all the support.

[Alex_S]

Hey kmc89,
 

No worries! We’re glad to hear that the issue has been sorted out, and thanks for keeping us updated. As we’ve got a resolution here, I’m going to mark this thread as resolved. Should you need other assistance, you know where to find us; we’ll be more than happy to assist you.

Cheers,
Alex

[jimblas]

Hey there, could you tell me what the error in the app was?  I am having same issue.  Thank you