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Google Home app und

lucasbuettner
Community Member

Hallo, 

Ich habe mein Legrand Homeserver in die Google Home App integriert das funktioniert ohne Probleme. Leider werden weder die Räume, noch die Geräte auf meinem Google Nest Generation 2 Display angezeigt. Woran liegt das? 

1 REPLY 1

StephanieQ
Community Specialist
Community Specialist

Hi @lucasbuettner

 

Thank you for posting in the community! I understand the situation you're experiencing where your rooms and devices are not being displayed on your Google Nest Hub (2nd gen) after integrating your Legrand HomeServer with the Google Home app. I appreciate the confirmation that you were able to successfully link the service to the Google Home app. I know how important it is to have everything synced and working properly, and I’m happy to help. 

To better assist you, I’d like to ask you a few questions: 

  • Are you able to see your rooms and devices in the Google Home app on a different device, such as a phone or tablet? 
  • Is the Google Home app up to date? Here’s a helpful article about how to Update the Google Home app. 
  • Were you previously able to see your devices on the Google Nest Hub, or is this a new setup? 
  • Are both your Google Nest Hub and the Legrand HomeServer assigned to the same “Home” within the Google Home app? 
  • Are your devices connected to the same Wi-Fi network?
  • Have you tried any troubleshooting steps so far? If so, could you list them? 

Any additional details you can provide will be very helpful. 

 

Best regards,

Stephanie