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Google Home keeps asking for which device to use error

Ggolding
Community Member

With the latest software update to Google Home, whenever I ask one of my google devices to play music it asks which device to use. I clearly say which device to use and it won’t recognize and asks again which device to use.  The devices otherwise work and respond to commands.  I tried resetting and even changed device names but nothing seems to work.  Wondering if people are having similar issues and what fixes are.   Thanks!

7 REPLIES 7

PersonalJester
Community Member

Sorry not to have an answer for you.  But I have the same problem. You might want to keep an eye on my post in the Google Assistant Community. It's here:

https://support.google.com/assistant/thread/216105047

PersonalJester
Community Member

This seems to have corrected itself. I did receive a reply from Google themselves in the other Community saying they were going to look into the problem, so maybe they did fix it.

Hope yours is working now.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

@PersonalJester, thanks for trying to help and I'm glad you're up and running with your device.

@Ggolding, I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Best,
Lovely

I did post a message to say that the fault has resolved itself now. Ty

Muddi
Community Specialist
Community Specialist

Hi PersonalJester,

 

Happy to hear that your issue was resolved! Let us know if you have additional questions or concerns about your device, and we'll be glad to help.

 

Ggolding: How was your device?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi