Google Home keeps thinking someone is home when we're away for the weekend

[Gk1984]

I'm confused by the Presence settings and the behavior it's exhibiting. The issue is no one is in the house, not even our dog. We haven't been home in a few days. I have an automation written in the script editor to turn on the lights after sunset and when someone comes home. This seems to work as expected so far (the lights don't come  on during the day at least). 

Here's the weird part. Since being away from home, I've periodically checked my devices and the lights I set to turn on with the home automation have been on. I checked my Activity log and Google Home sees someone had come home due to touch activity on my Google Home Hub 2nd gen. I have since disabled that device from presence sensing and the home automation for now. 

Any thoughts why my Hub is registering touches while no one is home? 

[Gk1984]

I tried cleaning off the touch screen, hoping the issue was maybe some dirt or something stuck to it. But I haven't enabled the Home automation I created to test this with. I'm not sure if I can check for ghost touches without the Home automation turned off. Is there a way I can monitor this? Should I still see the touch activity in the Activity log simply by Home switching the home between Home and Away?

[Dschmid]

Every night between 2 and 3 am mine thinks someone is home at our second home.  Can't figure it out.  Cameras do not show anyone entering the house

[Dan_A]

Hi folks,

Apologies for the delay.

This is not the experience we want you to have; let us help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord from your router, followed by your Nest speakers, then your smart cameras/doorbells.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, there is more information and troubleshooting steps that you can utilize found in this link: About presence sensing and how to manage your data.

Let us know how it goes.

Best,

Dan

[Gk1984]

In my original post, I had specifically mentioned the Nest Hun 2nd generation - it's experiencing ghost touches related to presence sensing. 

My phone has nothing to do with the issue as it's being detected in the Google Home Activity log and affecting my whole home's Home/Away status because "someone touched the device."

My wifi has been reset since this occurred and it has not fixed the issue. There is no ethernet connection to the Nest Hub. 

I will cycle power, but don't believe this will have an impact. I'll report back. 

I'm not sure when this began. I work from home most of the week and my wife is off for summer being a school teacher. It's rare we're both away from the home at the same time. I noticed is a few weeks ago (when posting this thread) as we were away for the weekend and I noticed every single night at random times, this would occur. I had some automations that ran based on home or away statuses. This interferes with this when we're actually gone. 

I have since removed the Neste Hub from Presence Sensing until this is resolved. I will re-add it after power cycling, but will likely remove it again if there continue to be ghost touches. 

[Velutrum]

I'm also having this issue. The house is unoccupied and the nest hub max (first gen, sold as Google hub max). Every night away around 2-4 AM the hub goes unavailable for casting and then triggers a touch event and sets the presence to home. I suspect a bug here to do with overnight restarts, updates or resets .

 

[Benh1]

Adding to this thread as I have exactly the same experience. Our house has been empty for 2 weeks. We have 2 nest home hubs and they seem to take turns at recording a touch event to put the house into home mode between 2 and 4 am every morning. And then at 8am it goes into away mode as there is no activity. 

I have no automations linked to home and away so it doesn’t have any impact. But I’m curious to know why this happens and correct it in case I add automations in future. Thanks 

[Juni]

Hi folks,

Thanks for the additional details you shared. Have you tried the factory reset? This erases all your personalized settings and restores the factory default settings. It won’t automatically reconnect to WI-Fi, and you’ll need to set it up again. Check out this link for more information about it.

Best,

Juni

[GeorgeS1384]

I also have had the same experience just last week. I noticed that my thermostats had turned on to cool the house as if someone was there. In reviewing the logs it seems to be a first gen Nest Hub that's in the kitchen.

This is the first time I've been away overnight in a while so I have no idea when the issue might have started.

It seems to occur between 2a-5a each time.

[Owenooooooo]

I have this problem too. Please fix it! I am on holiday vacation and I was freaking out when I saw first, because I thought there was someone in my hous. With some research I came here and saw that it was every night.