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Google Home not casting but Chromecast set up!

HanaB
Community Member

Help! My chromecast has suddenly dropped off my Google Home but still set up on my TV. I cannot cast. A reset to factory settings, reboot, restart, uninstall, unplug & cooldown have not worked. Any ideas?

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey HanaB,

 

Thanks for reaching out — let's see what's going on.

 

A few questions: what's the app you're trying to cast using your Google Home to your Chromecast? What's the message you're getting when casting? Can you still cast manually using your phone to your Chromecast? Also, you mentioned you did a reset, did you do both of your devices?

 

Make sure your Chromecast and Google Home are connected to the same network and both are within 15-20 feet of your router. Make sure they're set up on the same home structure.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey HanaB,

 

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.


Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey HanaB,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex