10-12-2022 11:08 AM
The following Google Nest devices are failing with error "Live video unavailable"
-All 4 Google Nest Cam Indoor/Outdoor (Battery)
-Google Nest Hello Doorbell
The feeds will not load on my Pixel 6 Pro or CCwGTV, but load fine on my partner's Pixel 5 and grandma's Nest Hub Max. Here's a Reddit post where other users are expressing the same issue today: https://www.reddit.com/r/googlehome/comments/y26tfl/nest_outdoor_cameras_stopped_showing_live_video/
My legacy indoor Nest camera (non-Google) is working fine, per usual.
Answered! Go to the Recommended Answer.
10-12-2022 12:30 PM
There is a current known issue that Nest is investigating: Welcome | Current system status. | Nest
10-12-2022 11:38 AM
Yes same issue happening here. What can we do to fix this ?
10-12-2022 12:02 PM
My 2 Nest Indoor/Outdoor (battery) cameras do not work correctly on my Pixel 6 Pro. Event history is working completely fine, just can't load the Live View.
My Nest Hello works completely fine in both the Nest and Home apps, so it seems this issue only affects the newer Google Home only Nest products.
10-12-2022 12:28 PM
Working now!
10-12-2022 01:00 PM
It is indeed! Thanks for spreading the good word. 🙂
10-18-2022 10:59 PM
Hey there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Regards,
JT
10-19-2022 11:01 PM
Hi there,
I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT
10-12-2022 12:30 PM
There is a current known issue that Nest is investigating: Welcome | Current system status. | Nest
10-12-2022 01:11 PM
Confirm all with mine too. I have a Pixel 6 Pro, updated Google Home app and then camera didn't show. But does on my wife's iPhone.
10-12-2022 02:05 PM
This seems to apply to customers who have upgraded to the latest Android version of the Google Home app, and NOT to iOS customers:
10-15-2022 10:26 PM
Hi everyone,
Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further.
I appreciate the help here, JillG and MplsCustomer.
Thanks,
JT