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Google Nest Cams and Doorbell - Live Video Unavailable after 10/11/2022 Update

LePoot
Community Member

The following Google Nest devices are failing with error "Live video unavailable" 

-All 4 Google Nest Cam Indoor/Outdoor (Battery)

-Google Nest Hello Doorbell

The feeds will not load on my Pixel 6 Pro or CCwGTV, but load fine on my partner's Pixel 5 and grandma's Nest Hub Max. Here's a Reddit post where other users are expressing the same issue today: https://www.reddit.com/r/googlehome/comments/y26tfl/nest_outdoor_cameras_stopped_showing_live_video/

My legacy indoor Nest camera (non-Google) is working fine, per usual.

1 Recommended Answer

JillG
Diamond Product Expert
Diamond Product Expert

There is a current known issue that Nest is investigating: Welcome | Current system status. | Nest 

View Recommended Answer in original post

10 REPLIES 10

luke14789
Community Member

Yes same issue happening here. What can we do to fix this ? 

OA
Community Member

My 2 Nest Indoor/Outdoor (battery) cameras do not work correctly on my Pixel 6 Pro. Event history is working completely fine, just can't load the Live View.

My Nest Hello works completely fine in both the Nest and Home apps, so it seems this issue only affects the newer Google Home only Nest products.

rickytenzer
Community Member

Working now!

It is indeed! Thanks for spreading the good word. 🙂

janthadeus
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

 

Regards,
JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT

JillG
Diamond Product Expert
Diamond Product Expert

There is a current known issue that Nest is investigating: Welcome | Current system status. | Nest 

WokenessMonster
Community Member

Confirm all with mine too. I have a Pixel 6 Pro, updated Google Home app and then camera didn't show. But does on my wife's iPhone. 

This seems to apply to customers who have upgraded to the latest Android version of the Google Home app, and NOT to iOS customers:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Live-Video-Not-Working-on-all-my-Nest-C...

Hi everyone,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 
 

I appreciate the help here, JillG and MplsCustomer.

 

Thanks,

JT