Google Nest Email

[Maruizfl]

I've read numerous possts about Google sending out emails to replace defective nest routers.  I received a similar email 2 weeks ago filled out a form and then got a case id: 8-6289000035039. After a week I called customer support and was told the technical team is on point and to simply reply to the original email.  2 weeks have passed and no response.  Is this typical?  Can I expect a new router to be sent to me?  How long of a wait is this?  My router resets and drops connectivity every 5 minutes so I'm currently using an ISP router until the new nest router is sent my way.  Is there a specific technical support number I should be calling?  

[Muddi]

Hey Maruizfl,

We strive to provide the best experience possible for our customers, and we apologize that your recent experience has fallen short of our standards. We want to assure you that we are actively working to address your concerns. In fact, one of our dedicated team members has already reached out to you via email. Please take a moment to check your inbox and kindly confirm if you have received the email with the case ID 8-6289000035039. Your prompt response will help us ensure that we can promptly assist you further.

Cheers,

Muddi

[Maruizfl]

Hello Myddi, yes * was contacted.  Thanks for addressing and getting this request of the limbo list! 

[Alex_S]

Hi there,
 

We're glad to hear that this has been sorted out! Should you have other questions or concerns, you know where to find us. We’ll be more than happy to assist you. 

Best,
Alex