Google Nest Hub Not loading

[AbhilashReddy]

Hi 

My Google nest hub not at all loading. I have did factory reset also still it's not working properly It's just showing loading symbol that it. It's not working at all . Please help me

[Jake]

Hey there,

I am sorry to hear about the trouble you are having with your device not loading. I wanted to follow up with you, and see if I could be of any help. Please try these steps to see if that helps resolve the issue.

1. At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up
2. Repeat the first step, 10 more times.
3. After the customer plugs the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

Put your device in recovery mode:

1. Put the device in Recovery Mode (Unplug the device, then perform a long press on the volume up and volume down buttons while the customer plugs the device back in. Once the device turns back on, release the volume buttons.)
2. Once the device boots into Recovery Mode (a long press on both volume up and volume down buttons at the same time), attempt a factory reset.

Best regards,

Jake

[AbhilashReddy]

Hi , It’s not worked for me

[Dan_A]

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hey there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan

[Dan_A]

Hi AbhilashReddy,

That certainly hasn't been easy for you ― have you tried the steps provided above by @Jake? Are you using the  official power adapter? Have you also tried other power outlets? What is the status of your Google Nest Hub screen or better yet, what do you see on the screen? It would be of big help if you send us a short video showing the status of the screen.

Keep us posted.

Best,

Dan