Google Nest Isn't Working

[ciel]

Hey so my google nest isn't working by what i mean in not working is that, whenever i plug it in it isn't speaking to me nor welcoming instead i get these strange noises from it, i had tried several times to factory reset it yet it isn't even working, i did a lot of tricks yet it still isn't working.

it worked before but its been long since it has been last used.

[chaconmorales]

Hi ciel,

Thank you for posting here in the community. I apologize for the inconvenience that you are experiencing with your Google Nest Speaker. I’d be happy to help you. Let’s check it out.

Before we get started with further troubleshooting, let me ask you some questions:

1. What type of Google Nest speaker do you have?
2. When did the issue start?
3. Does the issue persist continuously or intermittently?
4. Were there any recent changes with the setup?
5. Was the factory reset successful or did you encounter any issues?

In the meantime, here are some basic steps you can try to troubleshoot the issue:

Google Home App Issues:

1. App Updates: Check for updates to the Google Home app.
2. App Restart: Close and reopen the Google Home app.
3. Clear App Cache and Data: As a last resort, clear the app cache and data (this will remove saved preferences).

Nest device firmware:

1. Ensure your Nest speaker has the latest firmware. Check for updates in the Google Home app.

Device Reset:

1. As the last resort please make sure if the reset was completed as instructed based on the how to Factory reset Google Nest or Home speakers or displays guide.

You can also check the following guide to Fix issues with “Hey Google” on a Nest speaker or display.

Please keep me posted.

Best,

Mario