Google Nest Minis Disconnect, Google Home Minis Work

[Konrad12]

I have 5 "Google Home Minis" (Gen 1) speakers in my house. They have worked since day one with no issues. 

In the last, few months the two "Google Nest Minis" (Gen 2) speakers have consistently disconnected from my WiFi and had "Something went wrong try again later" errors. I've had to factory reset them every 2-3 days to keep them working.

Are the Google Nest Mini speakers just absolute garbage or what? Do they still sell the Gen 1 speakers anywhere?

I've tried adjusting router settings as well and it hasn't made a difference. I will also say that my Google Home Mini speakers are much farther away from my router than my Google Nest Mini speakers.

[virnab]

Hi Konrad12,

Thanks for reaching out to our community.

I’m sorry to hear that your two Google Nest Mini (Gen 2) devices have consistently disconnected from your WiFi network, and you’ve had to factory reset them every 2 or 3 days to keep them working. Thank you for letting us know important details such as the error message you get every time they get disconnected and telling us that you have 5 Google Home Minis (Gen 1) devices at your house that have been working without issues, even though they are much farther away from your router. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

• How long did the device work before the connectivity issue started?
• Are the Google Home Minis (Gen 1) devices configured any differently?

• What's the Firmware version of the affected speaker and other speakers in the home?

• Are you using a single router or multiple access points?

In the meantime, I recommend you reboot your router. Please follow these steps:

• Unplug the WiFi router from the power source for 2 minutes.
• Ensure that the router's lights turn off completely when unplugged.
  Note: Some routers have backup battery packs, so it will be necessary to disconnect the battery packs as well to ensure that the router is completely turned off.
• After 2 minutes, plug the router back into its power source.
• Once all the router lights are back on and you can find the network name listed in the WiFi options on your mobile device or computer, you should check if the Google Nest or Home device is now connected to the WiFi network.

If the issue persists, please reboot the Google Nest Mini (Gen 2) devices and your mobile device.

Thank you for your time and attention. I look forward to your response.

Best regards,

Virna

[Konrad12]

Hi,

• The Nest Minis were in place for weeks/months, but I've also had to factory reset them. They have never worked as consistently as the Gen1s, which have been in place for 2-3 years without these issues.
• I don't know what you mean by "configured differently." All my devices were set up using the Google Home app steps.
• System firmware is 444798. Cast firmware is 3.74.444798. My Google Home Minis and Google Nest Minis have the same firmware version numbers.
• I have a Verizon FiOS G3100 router, and a Verizon FiOS Extender E3200 networked together via Ethernet. They are on opposite sides of my house to expand my WiFi coverage while maintaining the same SSID.

I have tried rebooting my router by unplugging it and waiting, but that hasn't solved my issue with the Nest Minis.

[virnab]

Hi Konrad12,

Thank you for your timely response and the comprehensive information you've provided. This information is really appreciated so that we can better serve you. I'm sorry to hear that the troubleshooting instructions offered did not allow you to regularly connect your two Google Nest Mini (Gen 2) devices to your WiFi network. I will continue to work for you, seeking a solution.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

[Konrad12]

Hi, I filled out the form as requested. Thank you!

[virnab]

Hi Konrad12,

Thanks for your confirmation.

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards, 

Virna

[alaindeleon00]

Any resolution?  I’ve gone through their wringer of endless troubleshooting including their form with no resolution… I’m holding off on purchasing anything else made by Google until that is resolved… it’s daily now and they think that’s normal… it’s literally sitting on top of the router and still disconnects… such a paper weight!!!