Google doorbell offline; attempting to reset

[Alstahl77]

Good evening ; Wanted to get your opinion on something. My google doorbell just got error message that says it is off line even though all my other cameras are working. I’m trying to take it off the mount but there is no release button like in the tutorials- just a screw at the top. Unsure of how to release after watching multiple tutorials. The device was present when I bought the home. Any help is appreciated. 

[bonezmedia]

You have to remove the screw and then you can release.

[DeboraJ]

Hi @BigMarlene1967, 

Thank you for reaching out to the community! I'm sorry to hear you're having trouble connecting your Google Chromecast device. Don't worry, I'll be glad to help you with this.

To provide the best assistance, I'd like to gather a little more information about the problem:

• What Chromecast device do you have? Please refer to this link for Chromecast and Google TV Streamer specifications.
• When did you first notice this issue?
• Did you receive any error messages when you tried to reconnect?
• Could you please describe what's happening in more detail?

I'll be happy to help once I have that information.

Best regards,

Debora