Google home does not respond, phone responds instead

[twitchy271]

Hello. 

I recently purchased a Google pixel 9 pro. I have an alarm setup in the morning for my google home speaker that usually always turns off when i say "Hey google, stop". Now, the google pixel 9 pro responds instead and the alarm will keep going. I have tried increasing the sensitivity of "hey google" on the google home device and the device does hear me since I can hear the alarm pause for a second before my phone responds then the alarm will resume. 

[SmartHomeH-TAGS]

To your Google Nest speaker you ONLY need to say "STOP" to stop an Alarm or Timer.

[Ratchanonassist]

https://www.googlenestcommunity.com/unqkr23473/rss/board?board.id=Home-Automation-CHIP

[cifuentesj]

Hi @twitchy271,

Thanks for reaching out and providing detailed information. I understand that you're encountering some issues when you try to stop your alarm and your Google Pixel 9 Pro responds instead of your Google Home speaker. I'm here to help you find a solution together.

To assist you further, please attempt the following questions:

• Is the Google Home speaker powered on?
• Is Google Home set up on the Wi-Fi network?
• Is the Google Home properly linked to a Google Account?
• Which model of Google Home speaker do you have?
• Do you receive a response when you ask the Google assistant to do something else?
• What troubleshooting steps have you already tried? If so, which steps have you tried already?
• Were there any recent changes to your environment, such as a change in Wi-Fi network or relocation of the device?
• When did this behavior first begin?

In the meantime, you can check out this article, and this article includes information about some voice commands for the alarm and other information as well.

• Set and manage alarms on your Google Nest speaker or display
• Manage alarms, timers 
• Set and manage alarms

Please keep me posted.

Warm regards,

Jeremy.