Google home mini gen 1 sounds very bad

[Mandar_Darokar]

can't  put a video here but the speaker sou ds so bad now that we use it very rarely now... when we play ambience music it almost sounds like static.

Doesn't happen to every song/music but i've noticed that it only happens when there's low pitch music

[Azarco]

Hey Mandar_Darokar,

That certainly hasn't been easy for you — let's see what's going on.

Make sure your Google Home Mini is within 15-20 feet of your router. Try rebooting your Home Mini and router to refresh the connection. If the issue persists, try resetting your speaker to its default settings. It will help erasing the previous data of your speaker.

Let us know how it goes.

Best,

Alex

[Mandar_Darokar]

Really, Thank you Alex for replying. 

But I've already done all of the things you've listed. Unfortunately they didn't work. I just have a guess that the speaker itself is damaged, I was finding ways to fix the speaker. If possible I want to try replacing the speaker.

Thank you! 

[Azarco]

Hello there,

Thanks for letting us know. Since we exhausted all possible troubleshooting steps, we're going to check your device warranty. When and where did you purchase your Home Mini? 

Regards,

Alex

[Mandar_Darokar]

Warranty has already expired. I purchased this around 2-3 years ago in 2019-20 I guess.

[Muddi]

Hey Mandar_Darokar,

Chiming in, what country are you located in?

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Cheers,

Muddi

[Princesss]

Hi Mandar_Darokar, 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[Mandar_Darokar]

I'm from India 

[Princesss]

Hi Mandar_Darokar,

Thanks for responding. Do you still remember when and where did you purchase your Google Home Mini?

Best,

Princess

[Princesss]

Hi Mandar_Darokar,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess