Google mesh connection problem with Yale Doorman

[Okram]

We have new Yale Doorman smart lock, which can be connected to internet with Yale wifi bridge. Yale wifi bridge can use maximum  2.4GHz 802.11 (b/g/n) Wi-Fi connection. We have Google mesh network at home which is working perfectly with several other devices and network is strong in the lock's area. 

We could not get connection working and Yale technical support said that issue is probably that Google mesh wifi is using 5g speed.

Have you had similar issues? How could I set up our google mesh network so that it works with 2,4GHz speed with the Yale Doorman?

Marko  

[David_K]

Some smart home devices are only capable of using the 2.4 GHz band and will not be available for setup if the phone or tablet you're using for setup connects to the 5 GHz band. Here are some potential solutions:

1. You may be able to tell your Android phone, if you have one, to only connect on the 2.4 GHz band temporarily in your phone's Wifi settings, then you may be able to setup the device. Refer to the manufacturer's support information to see if your phone has this feature.
   
   
2. The waves of the 2.4 GHz band can travel a greater distance than those of the 5 GHz band. Put your phone or tablet into airplane mode first (that step is usually key), then move farther away from your router and points. Turn airplane mode off, and your phone or tablet may connect to the 2.4 GHz band, allowing you to continue the setup of your smart device.
   
   
3. Use the Wifi hotspot feature on your phone or tablet. Refer to the manufacturer's support information to see if your device has this feature. This typically works because the Wifi hotspot uses the 2.4 GHz band, not the 5 GHz band. Note you will need 2 devices to set this up.
   
   
• Turn off your Wifi routers and points.
• Turn on the Wifi hotspot feature on a phone or tablet. Make sure to name the Wifi network the same as your normal network name, and use the same password you use on your normal Wifi network. If you're not sure how to do this, refer to the manufacturer's support website.
• Connect a second phone or tablet to that Wifi hotspot.
• You can then use that second phone or tablet to setup your device and connect it to the Wifi hotspot on the first phone or tablet.
• Once setup, turn off the Wifi hotspot, turn your routers and points back on and your smart device should connect to your Wifi network.
  
  
4. Temporarily invest in a cheap router (or borrow one from a friend or family member) that does have a feature to enable separate network names for the 2.4 GHz and 5 GHz bands. Turn off your existing router and points and make the network name and password of the temporary router the same as your existing router, then proceed to setup your smart device with the temporary router. Once finished, power off the temporary router and turn your existing router and points back on.
   
   

Hopefully one of these solutions helps!

[Juni]

Hi folks,

@David_K, thanks for the help.

@Okram, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[Okram]

Hi Juni!

Thanks for very well though instructions. I have not yet been able to test them as I have been traveling. I also want to contact yale doorman technical support to be sure that I am trying the right method. Last time locksmith tried different methods and the Yale lock had to be reinstalled and rebooted totally. I want to avoid that as I can not do full reinstallation of the lock. I will inform you how this developer.

[Juni]

Hi Okram,

Thanks for the response. I will keep this thread open for 3 days and wait for your follow up.

Thanks,

Juni

[Juni]

Hi there,

I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,

Juni

[Juni]

Hi Okram,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni