07-24-2023 11:24 PM
Hello, a couple of weeks ago I changed my morning routine to not play the latest news anymore but play dreams by Fleet Wood Mac. When I give a verbal command the routine works perfect but when the routine automatically plays after an alarm I set, it still plays the old routine where it tells me the latest news. Could someone help me why it is doing this?
07-25-2023 05:00 PM
Following as I have almost the same problem. I changed my ‘Play the News’ routine and now Google home just plays whatever news it seems to want to. The only way it works properly is when I play the routine by tapping on it in the Google Home app. Kinda defeats the purpose of automations. I’ve deleted the speaker, the Home group, the entire Google Home app, and the routine, and reinstalled them all…more than once. Still doesn’t work properly. Very frustrating as this should be a simple thing to work properly.
07-29-2023 01:35 PM
Hi folks,
Thanks for reaching out. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.
Regards,
Juni
07-30-2023 02:23 PM
Hi Juno. Done and submitted.
08-01-2023 06:31 AM
Hi there,
We haven’t received your form. Did you use the same email address? If not, kindly fill it out using the same email that you are using in this thread so we can continue with the next step.
@AverageAX, kindly fill it out so we can continue with the next step.
Best,
Alex
08-02-2023 10:04 PM
Hi Alex. I just resent my completed form. Let me know if you get it.
Thanks.
08-03-2023 10:46 AM
Hi ClipperKim,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon.
@AverageAX, do you still need help with your device? If so, kindly fill out this form.
Thanks,
Alex
08-04-2023 01:45 PM
Hi Alex
I am not able to fill in the form because it is not available in my language, Dutch.
08-05-2023 08:12 AM
Hi AverageAX,
I'm sorry to know about that. Kindly use the English version, as Dutch isn’t supported at this time. I’ll wait for your update.
Kind regards,
Alex
08-08-2023 08:33 AM
Hi there,
Were you able to fill out the form? There’s an option at the bottom to choose the English version, kindly tap on that to proceed.
Sincerely,
Alex
08-11-2023 09:33 AM
Hey there,
We still haven’t received your form. Should you still need assistance, just fill out the form and the team will get back to you as soon as possible.
Warmly,
Alex
08-12-2023 11:23 AM
Hi there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Let us know if there is anything else we can help you with.
Best,
Alex
08-31-2023 09:29 AM
Hello AverageAX,
I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
Best,
Princess