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Google rating doesn't make sense even though many users have given positive reviews.

Community Member

Is there anyone here who understands the latest policy regarding Google ratings? I find this policy confusing. My app has experienced an inexplicable decline in ratings, even though our users have given many positive ratings. Does anyone here know the reason behind this?


Gold Product Expert
Gold Product Expert

Hi @Nur_arieff 

This is the Nest community.

I would suggest asking this question at the Developer community.

Or try the Google Play community.

Community Member

We've written a blog post on this. Do let me know if you have any additional questions.

Community Specialist
Community Specialist

Hello everyone, 

@RXShorty, your assistance here is truly appreciated.

@Nur_arieff, we're sorry that we can't help. I highly recommend reaching out to our Google Play Community as suggested above since they are the right folks to address your concern.

Please let us know if you have additional questions or concerns; otherwise, I'll close the thread after 24 hours.

Best regards,