Google speaker not connecting to WIfi

[Sam10]

I recently used to a new apartment and I am trying to set my google speaker. I am trying to connect it to the new wifi but keeps telling something went wrong. To note that I reset my speaker and turned off the wifi but nothing is working. Help please! 

[Azarco]

Hey Sam10,

Thanks for reaching out — let's check this out.

To confirm, are you using a private network? If so, do you have a dual-band router? Make sure your devices are within 15-20 feet of your router.

Give these steps a try: 

• Reboot your router and devices to refresh your connection. 
• Make sure your Google Home app is updated. 
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.
• Use a mobile hotspot to set up your devices (To isolate the issue). 

Hope the steps help!

Best,

Alex

[Azarco]

Hey Sam10,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey Sam10,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex