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HELPPPP

Billie
Community Member

For some reason chromecast isn’t working. Everytime I put a show on the tv it plays for legit 2 seconds then goes back to the google Home Screen what do I do 

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Billie,

Are you using the power adapter that is supplied with the Chromecast? 

If you are and still having the same issue then please try factory resetting the device.

Factory reset:

https://support.google.com/chromecast/answer/6254654 

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hey there,

 

I appreciate your help, Cathal_S.

 

Billie, hope that helps. Feel free to let us know if you still need assistance.

 

Thanks,

Jennifer

Azarco
Community Specialist
Community Specialist

Hey Billie,

 

Still need help? If resetting your device didn't work, try moving your Chromecast to a different HDMI port or a different TV. Feel free to respond to this thread if you have additional questions or concerns and we'd be glad to answer it for you.


Best,

Alex

JenniferV
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for the additional help, Alex.

 

Regards,

Jennifer