HELPPPP

[Billie]

For some reason chromecast isn’t working. Everytime I put a show on the tv it plays for legit 2 seconds then goes back to the google Home Screen what do I do 

[Cathal_S]

Hi Billie,

Are you using the power adapter that is supplied with the Chromecast? 

If you are and still having the same issue then please try factory resetting the device.

Factory reset:

https://support.google.com/chromecast/answer/6254654 

[JenniferV]

Hey there,

I appreciate your help, Cathal_S.

Billie, hope that helps. Feel free to let us know if you still need assistance.

Thanks,

Jennifer

[Azarco]

Hey Billie,

Still need help? If resetting your device didn't work, try moving your Chromecast to a different HDMI port or a different TV. Feel free to respond to this thread if you have additional questions or concerns and we'd be glad to answer it for you.

Best,

Alex

[JenniferV]

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the additional help, Alex.

Regards,

Jennifer