06-08-2022 05:08 AM
06-08-2022 05:11 PM
Make sure your on the same wifi network .. and if possible do a reboot of all of your wireless router, Chromecast, and casting device
06-13-2022 06:16 PM
Hi folks,
Thanks for the help, Ashepherdson.
ineedhelp2, hope that helps. Feel free to reach back if you still need assistance.
Thanks,
Jennifer
06-17-2022 10:07 AM
Hey ineedhelp2,
Checking back in to see if you still need help with this. If all troubleshooting steps provided above didn't help, try resetting your Chromecast and make sure your devices are connected to the same network.
Best,
Alex
06-18-2022 10:13 AM
Hello there,
Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for the additional help, Alex.
Regards,
Jennifer