I have about 9 Nest Protects in my home. When we moved, the sticker on the back of one of them got scratched, and both the QR code and the Entry Key are illegible. The Serial #, however, is completely intact. I contacted Google Customer Support, hoping they would tell me the Entry Key over the phone, using the Serial Number I gave them.
I was bluntly told that there was nothing they could do.
HOW CAN IT BE POSSIBLE, that a $120 smart smoke/CO detector, can be completely bricked, because a single sticker on it becomes scratched?
How could a TRILLION dollar corporation so mind-blowingly overlook such a glaringly obvious flaw with their product. It completely baffles me.
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