Harmony Elite Hub stopped running commands via Nest Mini

[Whoosh]

For a long time had Harmony Hub with Harmony Elite linked to Google account so I could turn TV to Netflix, Prime, Disney etc on/off with Hey Google. Now Google says “Turning on X” but nothing happens. Fine with all other devices, lights, Nest thermostat etc.

Harmony app will turn things off/on so the hub works fine.

Harmony Elite remote works fine

Google Home app reads as linked to Harmony account (removed and relinked).

Rebooted harmony hub, removed and re-added hub

rebooted Nest mini

Rebooted router

All on same wifi

Did Google synch devices

Home app and Harmony app both working fine on android phone and android tablet

[Juni]

Hi Whoosh,

Thanks for posting and for being a step ahead of us.

I wanted to follow up and see if I could be of any help. A few things: to confirm your Harmony Hub is not working with your TV only, is that correct? If so, what is the make and model of your TV? Does your TV have a Chromecast device plugged into it or a built-in Chromecast?

Looking forward to your response.

Thanks,

Juni

[Whoosh]

The Harmony Elite and hub have (and still do) always worked fine with my Denon AVC110 and my LG smart TV. It's commands via Google home that have stopped working. I say hey Google Netflix on (which used to work fine) she says, turning on Netflix - and nothing happens. All other Google home commands and routines for other things work fine.

[Juni]

Hi there,

Thanks for the details you provided. We’d be happy to look into this for you. You can unlink and relink Netflix then observe if this will fix the issue. Also, if you have a subscription to another video service you can link it and check if you will get the same response. Check the steps below.

Unlink streaming apps

1. Open the Google Home app .
2. Tap Settings .
3. Under "Services," tap Video.
4. Under the video app you want to disconnect, tap Unlink Unlink account to confirm you want to unlink the video app account from your Google Account. You'll no longer be able to use voice commands to play the video app's media on your speaker or display.

Link streaming apps:

1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app .
3. Tap account (the customer’s initial or their profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon choose another account or Add another account .
5. Go back to the home screen.
6. Tap the plus icon Video.
7. Choose a video streaming service, then tap Link Link Account.
   

Check this helpful article for reference. Let me know how it goes.

Thanks,

Juni

[Whoosh]

All the Harmony Elite routines, via its Hub, have stopped working - Netflix, Amazon prime, Disney even just turn on the TV and amp.

They all still work via the harmony elite remote

I think you are misunderstanding the issue. The Harmony Elite routine, turns on the smart TV, turns on the AV amp and selects the TV application as Netflix (same for Disney and Amazon prime and just TV. I am not streaming through the nest.

All other stuff on nest is ok - E.G lights, plugs, thermostat off/on, routines, home away etc.

[Juni]

Hello there Whoosh,

Thanks for your response. I’m glad that other features are working. Could you try to delete the routine and create a new one? Then let’s observe if this will fix the issue.

Let me know how it goes.

Thanks,

Juni

[Whoosh]

Delete what routine from where? Sorry I don't understand.

I've already unlinked and relinked with Harmony

[Juni]

Hi Whoosh,

Thanks for the reply. Check the steps below on how to delete a custom routine

1. Open the Google Home app .
2. Tap Routines .
3. Select a custom Routine to delete.
4. At the top right, tap Delete Delete Routine.

Check this helpful link too and let me know the result.

Regards,

Juni

[Whoosh]

They are not in routines! They are in devices, Elite Hub.

[Dan_A]

Hi Whoosh,

We appreciate the effort and the patience however, after trying all the given steps, it would seem that this is all happening within the scope of your Harmony Elite Hub and its device's settings. Have you had a talk with Harmony tech support already? I highly recommend contacting them to know more about what's going on and tell me how it goes so that we can narrow things down.

Best,

Dan

[Whoosh]

So until this week my Twinkly app controlled lights worked fine with Twinkly On or Twinkly Off commands - now she responds with turning on or off - but lights do not change - suppose that's a Harmony issue too!

[Dan_A]

Hi Whoosh,

I'm sorry to hear that you're also having some concern with your Twinkly lights. May I know what are the exact commands you've given for the Twinkly lights to function? Also, where are you giving the command to? Is it through a Nest Mini or through your Google Home app on your phone or tablet?

It would really help if you could refresh the connection between devices ― do a sequential reboot by unplugging the power cord from your router followed by your Nest Mini, then your phone and tablet. Re-plug all starting with your router. Afterwards, kindly try the commands below:

1. OK Google, set Twinkly to Blue.
2. OK Google, set Twinkly to Red.
3. OK Google, set Twinkly to Yellow.

Tell me how it goes.

Regards,

Dan

[Whoosh]

Nest Mini, hey Google Twinkly on - has worked fine for a long time, now she repeats turning Twinkly on but nothing happens. I'll try that rebooting thing but all devices have been reset more than once recently

[Whoosh]

Done reset in that order, Twinkly now responding correctly. Harmony remote sequences via Harmony Elite remote and hub work still but commands via Google nest to run Harmony sequences still not working she still responds with repeating command back to me on Nest Mini

[Dan_A]

Hi Whoosh,

Thanks for the sequential boot-up. It really helped resolve your Twinky Lights concern. Back to your Harmony Elite and Hub, since this is an integration issue and all other smart devices are working as intended, if you could please contact the manufacturer for more information and troubleshooting steps. 

• Note: the partner themselves manage the URL portal used to link partners in the Google Home app. Issues encountered when linking a partner (home control) should be directed to that home automation partner for support. Partners are expected to support the integration of their products with Google Nest and Home devices.

Best regards,
Dan

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Whoosh]

Well - there's a surprise, Harmony say it's you, you say it's Harmony - typical brush off from support staff

[Dan_A]

Hi Whoosh,

Thank you for contacting Harmony, even though they sent you back to us. If I may ask, how are we doing now? I'm just surprised that they didn't even do any troubleshooting. It just so happens that if the main concern here is with Google Home and your Nest Mini, then all features and functions should also be affected. We have already isolated this as a Harmony concern.

While we're at it, what is the status of your Harmony app? Are you able to control the devices linked to it?

Keep us posted.

Best,

Dan

[Whoosh]

thank you - harmony app works fine

[Dan_A]

Hey there,

Perfect! Thank you for your patience and understanding. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Dan