For a long time had Harmony Hub with Harmony Elite linked to Google account so I could turn TV to Netflix, Prime, Disney etc on/off with Hey Google. Now Google says “Turning on X” but nothing happens. Fine with all other devices, lights, Nest thermostat etc.
Harmony app will turn things off/on so the hub works fine.
Harmony Elite remote works fine
Google Home app reads as linked to Harmony account (removed and relinked).
Rebooted harmony hub, removed and re-added hub
rebooted Nest mini
All on same wifi
Did Google synch devices
Home app and Harmony app both working fine on android phone and android tablet
Thanks for posting and for being a step ahead of us.
I wanted to follow up and see if I could be of any help. A few things: to confirm your Harmony Hub is not working with your TV only, is that correct? If so, what is the make and model of your TV? Does your TV have a Chromecast device plugged into it or a built-in Chromecast?
Looking forward to your response.
The Harmony Elite and hub have (and still do) always worked fine with my Denon AVC110 and my LG smart TV. It's commands via Google home that have stopped working. I say hey Google Netflix on (which used to work fine) she says, turning on Netflix - and nothing happens. All other Google home commands and routines for other things work fine.
Thanks for the details you provided. We’d be happy to look into this for you. You can unlink and relink Netflix then observe if this will fix the issue. Also, if you have a subscription to another video service you can link it and check if you will get the same response. Check the steps below.
Unlink streaming apps
Link streaming apps:
Check this helpful article for reference. Let me know how it goes.
All the Harmony Elite routines, via its Hub, have stopped working - Netflix, Amazon prime, Disney even just turn on the TV and amp.
They all still work via the harmony elite remote
I think you are misunderstanding the issue. The Harmony Elite routine, turns on the smart TV, turns on the AV amp and selects the TV application as Netflix (same for Disney and Amazon prime and just TV. I am not streaming through the nest.
All other stuff on nest is ok - E.G lights, plugs, thermostat off/on, routines, home away etc.
Thanks for the reply. Check the steps below on how to delete a custom routine
Check this helpful link too and let me know the result.
We appreciate the effort and the patience however, after trying all the given steps, it would seem that this is all happening within the scope of your Harmony Elite Hub and its device's settings. Have you had a talk with Harmony tech support already? I highly recommend contacting them to know more about what's going on and tell me how it goes so that we can narrow things down.
I'm sorry to hear that you're also having some concern with your Twinkly lights. May I know what are the exact commands you've given for the Twinkly lights to function? Also, where are you giving the command to? Is it through a Nest Mini or through your Google Home app on your phone or tablet?
It would really help if you could refresh the connection between devices ― do a sequential reboot by unplugging the power cord from your router followed by your Nest Mini, then your phone and tablet. Re-plug all starting with your router. Afterwards, kindly try the commands below:
Tell me how it goes.
Thanks for the sequential boot-up. It really helped resolve your Twinky Lights concern. Back to your Harmony Elite and Hub, since this is an integration issue and all other smart devices are working as intended, if you could please contact the manufacturer for more information and troubleshooting steps.
Thank you for contacting Harmony, even though they sent you back to us. If I may ask, how are we doing now? I'm just surprised that they didn't even do any troubleshooting. It just so happens that if the main concern here is with Google Home and your Nest Mini, then all features and functions should also be affected. We have already isolated this as a Harmony concern.
While we're at it, what is the status of your Harmony app? Are you able to control the devices linked to it?
Keep us posted.
Perfect! Thank you for your patience and understanding. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.