Help me fix my nest/google device

[Fabio21]

My old phone that I cannot access has ownership of my google nest mini and even if I request access from my new phone I can’t get ownership since I no longer have my old phone how can I fix that

[Laurencreeden]

Are you saying it is requiring verification text that goes your old phone? What exactly would be from/on your old phone, sorry I'm a little confused so just want to be helpful before answering 

[Fabio21]

Yeah so when I try to access the device it tells me to ask permission from the owner of the device which is also me but I have to send a request and it sends to my old phone which I no longer have

[Mlabrador]

Hi folks, 

Thanks for posting in the community and apologies for the late reply. Let's sort this out. 

@Laurencreeden, thanks for the help. 

@Fabio21, try going to this link, then go to your devices and remove your old mobile phone. Once done, reset the Google Nest Mini then try to set it up again. Keep me posted. 

Best, 

Nikki 

[Princesss]

Hey everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Azarco]

Hello Fabio21,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Regards,
Alex