cancel
Showing results for 
Search instead for 
Did you mean: 

Help with song requesting on Google Nest Mini?

ploods
Community Member

When I ask my Google Nest Mini to play Run BTS by BTS, it instead plays a song called Run by BTS and not Run BTS by BTS. Is there a way to fix this, or another way I could word it in order for the speaker to understand? I would appreciate the help, I really like the song and can't always be on my phone so I use my speaker.

9 REPLIES 9

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

Thanks for reaching out — let's check this out.

 

A few questions: what's the exact command you've used and what's the response you're getting on your Google Nest Mini? What's your default music provider? Also, do you have a premium subscription?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

 

Regards,

Alex

ploods
Community Member

I'm sorry, I thought I'd responded. 

 

The command I use is "Hey Google, play Run BTS by BTS". It plays "Run" by BTS instead.

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

Thanks for the update.

 

Is it only happening with this particular song? Also, is it happening to all music providers? Could you try rebooting your device. Resetting your Mini might help too. 

 

Thanks,

Alex

ploods
Community Member

I've tried every possible solution, from factory resetting the device to actually purchasing a Google Nest Audio to see if the problem was persistent across the lineup

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

To make sure, have you tried playing it from YouTube music or Spotify? Could you try using the same command on the Google Assistant on your phone? 

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

How's it going with playing music on your Nest Mini? Still need my help? 

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey ploods,

 

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

 

Kind regards,

Alex