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Hmmm something went wrong

Susquatch
Community Member

Quite recently, our google nest mini has started to talk out of nowhere without any command from us. We didn't even mention the word google. It always says, "Hmmm, something went wrong. Try again in a few seconds.". This is a new problem in the last month or so. It didn't happen before that.

What has changed?

Are we the only ones with this problem?

How do we fix it?

Generally, we like our mini. It plays relatively good music, answers random questions, wakes us up, gives us reminders, tells us the news and weather, and turns on and off lights and lamps.

7 REPLIES 7

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Susquatch

I think a full factory reset may help. See Factory reset Google Nest or Home speakers or displays - Google Nest Help

That's my go to when things get crazy with my device. Seems to a reliable fix for most things.

Susquatch
Community Member

A full reset might help but I'd like to try other approaches first. Resets don't usually go well for me. We have too many smart devices and settings that will get lost. To be honest, if it comes down to that, Id prefer to just live with Google's constant confusion.

Juni
Community Specialist
Community Specialist

Hi folks,

Thanks for the help @JillG.

@Susquatch, thanks for posting. This is not the experience that we wanted you to have, let me help you out. Have you tried the step JillG provided? If so, how did it go? If you're still in need of any assistance, feel free to let us know.

Thanks,

Juni

Susquatch
Community Member

See above answer to JillG. I don't want to do a reset if it can be avoided.

I was actually hoping I'd get an answer more like "Yes, there is a problem that is the result of update x.xx.xx We are working on a solution that will be released in the near future.

If that isn't the case, I think I'll just live with it for now.

Juni
Community Specialist
Community Specialist

Hi Susquatch,

Thanks for the response. For now continue to monitor your device and if something comes up you know where to find us. We are glad to help.

Regards,

Juni

Dan_A
Community Specialist
Community Specialist

Hi folks,

@Juni, @JillG, thanks for the help.

@Susquatch, I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan