Home button is not working

[IvanK14]

Home button is not working on remote. I have already reset remote, but no changes.

At the same time when I use my Android phone as a remote - home button works perfectly.

Phrase advise.

[ImNotANestUser]

Have you changed the batteries recently?  Maybe the remote just needs to be cleaned?

[IvanK14]

Yes, I have already inserted new batteries. Didn't help.

What do you mean by "cleaning the remote"?

[Alex_S]

Hi everyone,

Thanks for helping here, ImNotANestUser.

IvanK14, our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[IvanK14]

Hi Alex,

Done.

Thanks

[Alex_S]

Hi IvanK14,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best,
Alex

[ImNotANestUser]

Well, remote controls get dirty and contacts get worn with use. If you look at the home button,  does it look like it's worn out or have a lot of fingerprints around it?  I can't recommend any particular cleaning technique as that's a liability issue but it's solved problems for me.