How do i fix not responding error on google home device

[Sean123]

Before my lamp used to work perfectly with no issues but i faced this issue any help for this

[Azarco]

Hey Sean123,

Thanks for reaching out — let's check this out for you.

A few questions: were there any changes on your network or set up? Is it only happening with your lamp? Also, can you still control it using its native app?

Give these steps a try: 

• Unlink your lights account from the Google Home app. 
• Before linking it back, reboot your plugs, speakers and router to refresh the connection. Link it back. 
• If you get the same result, reset your Google Home and reinstall your Google Home app.

Keep us posted!

Best,

Alex

[Azarco]

Hey Sean123,

Bumping in to make sure everything is covered, did the suggested steps help? 

Thanks,

Alex

[Azarco]

Hey Sean123,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex