How to retrieve past video from nest drop cámara?

[Linnette76]

I want to know how to retrieve past video history, I did not know that you can save recording images. Somebody close to me stole from m a huge amount of money , I saw everything in the video but my subscription records only for one months and I couldn’t save the clip due that i didn’t know about this feature. The police want the proves, I called nest customer services , and said the past history video can’t be retrieved. I’m not sure if police, or a legal investigator along nest company are able to retrieve the past video? 

[Cathal_S]

Hi Linnette76,

This is a community forum supported by other users and community specialist's so if you have already spoken with a Google representative then their advice is usually correct.

I'm sure that it's against the law for Google to keep your video recording for longer than your subscription time. I wouldn't be happy and would stop using their cameras if I found out they was saving my camera footage without my knowledge.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

Thanks for your help and assistance, @Cathal_S!

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.