Hub Max not cooperating with apple music

[SoCalnative]

I'm extremely frustrated with my Google nest. And I'm considering going back to Alexa. I ask it to play my Apple Music playlist which I would do previously but now it plays random odd playlist and not the one requested. I've done a hard factory reset, I've unlinked my Apple Music account and re-linked it, and have unplugged and restarted all the devices and nothing works. Second, this problem would easily solved if i couldsimply begin and change playlist from my google home app. Why isnt this possible? 

[sicsacol]

Hi @SoCalnative,

Thanks for posting in the community. I'm sorry to hear that your Google Nest Hub Max isn't working with Apple Music, as it plays a random playlist instead of the playlist you selected. I understand how frustrating it may be when your device doesn't work as you expect, especially after trying multiple troubleshooting steps with no success. I appreciate the information you've shared and your troubleshooting efforts. No worries, I'd be more than glad to assist you. To better support you, I have a few questions:

• What was the voice command you used to play the desired audio content?
• Are you able to play music from other services on your Nest Hub Max without any issues?
• What's the firmware version of your Google Nest Hub Max? Please visit the next article to find your device's firmware version.

Any additional details you can provide will be helpful.

Regards,
Jonathan