Hue Bulbs Listed As Offline in Google Home

[jpzsports]

I have many different devices connected to my Google home such as Philips hue light bulbs, switchbot curtains, ecobee thermometer, Smart Life Wi-Fi plugs, etc. They typically have been working fine although over the past month I have experienced a couple of occasions in which all of my Hue bulbs go offline in Google home but they function perfectly fine within their own app. About 2 weeks ago, all of my Philips Hue bulbs were listed as offline in the Google home app and I kept getting an error message that one or more of your devices are unavailable when trying to do voice commands on my Google home hub. I tried to sync my devices and nothing helped but replugging the router did resolve the issue. Once again, today all of my Hue lights appear offline in the Google Home app. What is going on? This is very frustrating.

[jpzsports]

Still awaiting a response. Just to provide an update: After replugging my router last week and everything was working fine for several days, the issue happened again this morning in which all the Hue lights appear "offline" and my voice commands on Google Home devices fail to work. Interestingly enough, my wife also has the Google Home on her phone and is part of the same household and we share the same Hue account, but she is not experiencing this issue. Nothing is listed as offline and everything works properly. Any ideas?

[Mbeverley]

Would love a Google response to this. Our house had a surge this week and now my hue lights are no longer connected to Google Home but the lights do work from the Hue app. How do I reconnect the lights to Home?

[Kevin72]

I currently have the same problem. Through Google Home I can manually turn on and off my hue lights, but voice commands are not working. The Google Assistant says the lights are offline.

[Sarsho]

I will add to this thread, maybe there is a some level of critical mass to get a reaction from Google. The Google Assistant on my Nest speaker will tell me a (typically) Hues bulb is offline even though it just made a change to that very bulb. Almost all the time if I immediately ask it to re-run the routine it will without issue, once in a while it just does not want to work. But as others said I can make changes to the bulbs either with the Hues app or in Google Home app no problem. I really think the issue is with Google Assistant.

[jpzsports]

Same here. I haven't had the original issue happen often where everything is offline, but at least once a week, when I try to run a Google Home routine that involve Hue Lights, it will sometimes fail to shut off some lights and claim they are "offline." But then I say another command right after to turn off the same lights, and they shut off just fine. It is certainly frustrating and I hope Google and Hue can work on resolving this.