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Hue Bulbs Listed As Offline in Google Home

jpzsports
Community Member

I have many different devices connected to my Google home such as Philips hue light bulbs, switchbot curtains, ecobee thermometer, Smart Life Wi-Fi plugs, etc. They typically have been working fine although over the past month I have experienced a couple of occasions in which all of my Hue bulbs go offline in Google home but they function perfectly fine within their own app. About 2 weeks ago, all of my Philips Hue bulbs were listed as offline in the Google home app and I kept getting an error message that one or more of your devices are unavailable when trying to do voice commands on my Google home hub. I tried to sync my devices and nothing helped but replugging the router did resolve the issue. Once again, today all of my Hue lights appear offline in the Google Home app. What is going on? This is very frustrating.

2 REPLIES 2

jpzsports
Community Member

Still awaiting a response. Just to provide an update: After replugging my router last week and everything was working fine for several days, the issue happened again this morning in which all the Hue lights appear "offline" and my voice commands on Google Home devices fail to work. Interestingly enough, my wife also has the Google Home on her phone and is part of the same household and we share the same Hue account, but she is not experiencing this issue. Nothing is listed as offline and everything works properly. Any ideas?

Mbeverley
Community Member

Would love a Google response to this. Our house had a surge this week and now my hue lights are no longer connected to Google Home but the lights do work from the Hue app. How do I reconnect the lights to Home?