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I can’t link netflix to google home app

shootingstars09
Community Member

758EC080-CA32-4FB1-B6F7-30A503F7B600.png

Hi, I am new to nest and I tried linking netflix to the home app and it does not work. After inserting account and pw I get the message “Either "access_token" or "error" must be set in the fragment.” I tried several times but get the same message. Pls help.

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

These kinds of issues are usually temporary and are quickly fixed. Are you still experiencing the issue?

Yes I am still having the same issue.

David_K
Platinum Product Expert
Platinum Product Expert

You might already have tried things like this, but here's some things that might help:

  1. Turn off your phone and turn it back on again.
  2. Check you have the latest version of the Google Home app and Netflix app.
  3. Force restart those apps. Here's how:
    • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  4. Turn Wi-Fi off and on again on your phone.
  5. Re-open the Home app and try linking your account again.

Hello folks, 

@David_K, thanks for lending a hand.

I want to check if you followed the suggested steps above, @shootingstars09. Don't hesitate to inform us if you still need help; we want to make sure you're all set.

Cheers, 
Lovely

Muddi
Community Specialist
Community Specialist

Hi everyone,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi folks,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi