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I have a parental lock

Swobywicked
Community Member

I have a parental lock on my account, but I didn't set anything like that. When trying to factory reset chromecast, it asked me for parental permission

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi Swobywicked,

 

I’m sorry to hear you’re having concerns about your Chromecast. This is also the first time I'm hearing about this kind of message. Do you have a photo perhaps?

 

In any case, follow the steps in the help article below that shows how to find the reset button on every model of Chromecast. It's always on the edge of the Chromecast itself, near to the power input. Once you've found the reset button, follow the steps in the next help article to factory reset your Chromecast.

 

How to find the physical factory reset button on your Chromecast

How to factory reset your Chromecast

 

Keep me posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hi there,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan