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I lost the nest point code

CelisIsrael
Community Member

I lost my nest point WiFi, how can I connect

1 REPLY 1

maedacortez
Community Specialist
Community Specialist

Hi CelisIsrael,

 

Thanks for reaching out. I understand that you've lost the Nest Wifi point; I'm happy to assist you!

Before I can proceed, I need to ask a few questions to understand the situation better.

  • What is the color of the light on the Wifi device?
  • Is the "setup" network available on the Wi-Fi connections list?
  • Have there been any recent changes to your network? For example, a move to a different location, a new Internet Service Provider (ISP), or a new modem or router?
  • What is the model of your Google Nest Wifi?

I look forward to your response.

 

Regards,

Manuel